Shipping policy
A shipment is considered delivered when the carrier tracking information indicates “Delivered” to the address provided at checkout. This tracking confirmation is used as proof of delivery and may be required for claims or disputes.
If tracking shows delivered but you did not receive the package, please take the following steps:
-
Contact the carrier first (e.g., UPS, USPS, FedEx) to open an investigation or locate the package.
-
Once you have the carrier case number, email it to our support team so we can assist with follow-up.
-
Allow up to 7 days for the carrier to resolve their investigation before we can issue a refund or replacement.