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    Where is your store located?

    There isn't a NEXT location close to me, can I still purchase from your store?

    I live close to one of the Next locations but made a purchase on, can I pick up my order at a store?

    Can I cancel the order I just placed?

    What items are eligible for a return/refund?

    I only received one of the items in my order, where is the rest?

    I didn't receive my confirmation email, is my order OK?

    Can you combine multiple orders from the same day?

    My package was returned to the fulfillment center, what can I do about it?

    I just received my online order. Can I return it for a full refund?

    I have a tracking number, but it shows no movement, what is happening?

    Can I change the shipping address once I've placed my order?

    Where is my tracking number?

    My shoe is damaged, what can we do about it?

    My box is damaged, what can we do about it?

    Will my discount code expire?

    If my exchange is for a higher priced item, can I just pay the difference?

    Can I pre-order a special release item?

    My shipping and billing address is not the same, can I not place an order?

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